FAQs
Everything you need to know about purchasing women’s dresses, shipping, payments, returns, and customer service at Truzix.
1. How do I place an order?
Simply browse our collection of women’s dresses, select your preferred style, size, and color, then click Add to Cart. When you're ready, proceed to checkout, enter your shipping information, choose your preferred payment method, and complete your purchase.
2. What payment methods do you accept?
We accept major payment options available at checkout, including credit and debit cards such as Visa, Mastercard, American Express, and Discover, along with other available digital payment options.
3. Where do you ship?
We offer international shipping all over the world.
4. What are your shipping and delivery timeframes?
Orders are typically processed within 0 to 1 business days (Monday–Saturday). Once dispatched, standard shipping usually takes approximately 1 to 2 business days (Monday–Saturday). The overall estimated delivery time across the continental United States is 1 to 3 business days.
5. Is delivery free?
Yes! We offer Free Standard Shipping on all orders shipped within our standard delivery areas.
6. Can I track my package?
Yes. Once your order has been packaged and handed over to the shipping carrier, a tracking number and tracking link will be sent to your email so you can monitor your package's progress.
7. What is your return and refund policy?
We offer a 30-day return window for eligible items. Dresses must be unworn, unwashed, and returned in their original packaging with tags attached. For complete information about eligibility, returns, and refunds, please refer to our dedicated Refund & Return Policy page.
8. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our support team as soon as possible at truzix.shop@hotmail.com or (317) 827-3605. We can process cancellations or address changes before your order is dispatched. Once an order has shipped, it cannot be canceled and must follow our standard return procedures.
9. What should I do if my order arrives damaged or incorrect?
If you receive a damaged dress or an incorrect item, size, or style, please contact us as soon as possible with your order number and clear photos showing the issue. Our team will review your request and work with you toward a replacement or refund in accordance with our return policy.
10. Do you accept bulk or wholesale inquiries?
Yes! For bulk purchases or wholesale inquiries, please contact us at truzix.shop@hotmail.com with the dress styles, sizes, and quantities you are interested in purchasing.
11. Are taxes included in the listed prices?
Applicable state and local sales taxes are calculated during checkout based on your delivery address, as required by applicable law.
12. Can I change my delivery address after placing an order?
We can update your delivery address as long as your order has not yet been processed or dispatched. Please email or call our customer support team as soon as possible to request an address change.
Still Need Help?
Our customer care team is here to assist you with questions about our women’s dresses, sizing, orders, shipping, and returns.
- Email: truzix.shop@hotmail.com
- Phone: (317) 827-3605
- Business Address: 1855 Centurion Parkway Unit 11, Indianapolis, IN 46260, United States