Refund Policy
Last updated: August 31, 2026
30-DAY RETURN POLICY
We accept eligible return requests made within 30 days after the customer receives the item.
Our 30-day return policy applies to both full-price and sale-priced merchandise.
To be eligible for a return, an item must be:
• Unworn and unused
• In the condition in which it was received
• Returned with all original tags attached
• Returned with its original packaging, where applicable
• Accompanied by the receipt, order confirmation, or other proof of purchase
Items showing signs of wear, washing, alteration, damage caused after delivery, perfume, cosmetics, deodorant, or other use may be refused.
STARTING A RETURN
To request a return, email truzix.shop@hotmail.com within 30 days after delivery.
Please include:
• Your full name
• Your order number
• The item or items you wish to return
• The reason for the return
• Photographs where the item is damaged, defective, or incorrect
Returns must be approved before they are shipped.
Do not send a return without contacting us first. Items returned without authorization or without using the provided return instructions may not be accepted.
PREPAID RETURN LABELS
When a return is approved, Truzix will provide a prepaid return shipping label and instructions for sending the item back.
Truzix pays the cost of the approved return label. The cost of the return label will not be deducted from the customer’s refund.
Customers must use the return label and instructions provided by Truzix unless we authorize another return method in writing.
RETURN ADDRESS
Approved returns will generally be directed to:
Truzix
1855 Centurion Parkway Unit 11
Indianapolis, IN 46260
United States
Please wait for approval and return instructions before sending an item, as the specific routing information may vary.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
Contact truzix.shop@hotmail.com as soon as possible if an item is defective, damaged in transit, materially different from what was ordered, or if you received the wrong dress or item.
Include your order number and clear photographs showing the issue. We will review the claim and arrange an appropriate replacement, refund, or other remedy.
Truzix pays the approved return-shipping cost for damaged, defective, or incorrect items.
NON-RETURNABLE ITEMS
Gift cards cannot be returned or refunded, except where required by law.
Personalized, custom-made, or specially ordered merchandise may not be returnable unless it is damaged, defective, incorrect, or the law requires the return.
Please contact us before purchasing if you have a question about whether a specific dress or item is returnable.
SALE ITEMS
Sale items are eligible for return under the same 30-day requirements that apply to full-price merchandise.
A product is not final sale merely because it displays a reduced price or a compare-at price.
EXCHANGES
The fastest way to receive a different dress, color, or size is to request a return for the original item and place a new order.
If we agree to process a direct exchange, availability is not guaranteed until the replacement is confirmed.
REFUNDS
After we receive and inspect the return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. We aim to issue approved refunds within 10 business days after inspection.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, contact truzix.shop@hotmail.com.
Because standard shipping is free, there is no original standard-shipping charge to refund.
Customs duties, import taxes, brokerage charges, and fees paid directly to governments, carriers, or third parties are generally not refundable by Truzix. Customers may need to request reimbursement from the relevant authority.
ORDER CANCELLATIONS
Contact truzix.shop@hotmail.com immediately if you wish to cancel an order.
We will attempt to honor cancellation requests, but an order cannot always be cancelled once processing or shipment has begun.
An order that has already shipped may be returned under this policy after delivery.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If merchandise is shipped to a customer in the European Union, the customer may have a statutory right to withdraw from an eligible online purchase within 14 days after delivery, without giving a reason.
Our voluntary 30-day return policy is intended to provide additional time and does not reduce any mandatory consumer rights.
Where European Union law applies, refunds and returns will be processed within the deadlines and under the conditions required by that law. Truzix’s prepaid return-label policy also applies to approved returns.
Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited.
CONTACT
Return and refund questions can be sent to:
Truzix
1855 Centurion Parkway Unit 11
Indianapolis, IN 46260
United States
Phone: (317) 827-3605